Uncommon Co.
What we build

Answers on your site. Leads in hand.

AI chat lives on your site and answers from your real information. It captures the lead, helps book the next step, and hands off to a person when it should.

We come in as your AI Concierge. AI chat is one clear piece of AI automation we build with you, after we find the first move that matters.

Who this is for

The same questions, all day, with nobody to answer them.

You get the same questions every day. People bounce when nobody is there to answer. Your team spends hours typing the same replies.

You want AI in the business, not a side experiment. You need one clear first step, then a build that earns its keep.

What it does

A booked next step, or a clean handoff.

The goal is a booked next step or a clean handoff. Not a chatbot that sounds clever and helps nobody.

How we build it

Every engagement runs Audit, Optimize, Automate.

  1. Audit

    Find what is already leaking time, money, or leads, and where chat should touch first.

  2. Optimize

    Fix the process before you automate the mess. Clarify what the chat may say, what it must not invent, and when a human takes over.

  3. Automate

    Build and launch the chat so it earns its keep.

We do not automate a mess.

Inside the build

What is inside an AI chat build.

Same shape every time: Audit, Optimize, Automate, then we stay with you after launch. Exact scope is set in the engagement. This is the product truth behind the page, not a fixed package sheet.

Audit

We map how a visitor becomes a lead today, where answers come from, and where handoffs break.

  • Map lead paths and handoffs across the site, and across sites if you have more than one
  • Inventory the CRM or database fields you already use, and find gaps or leaks
  • Review inquiry scripts, FAQs, and what humans already say versus guess
  • Flag privacy and risk spots before anything is automated

Optimize: answers and knowledge

We build an approved knowledge base so the chat answers from your real information.

  • Curate site pages, FAQs, rules, and handoff scripts you approve
  • Set up retrieval so the right facts come back for the right question
  • Prefer the site the visitor is on first, when you have more than one
  • Cross-recommend only when there is a clear reason
  • Lock the no-guess rule on availability, price, and status: retrieve or hand off, never invent

Optimize: guardrails

The rules the chat has to follow.

  • Disclosure: the visitor is talking to AI, and chat may be recorded
  • Consent before collecting a phone number for calls or texts
  • Block requests for sensitive data
  • No legal, tax, or lending advice. Those questions hand off to a person
  • No binding offers on price, incentives, or terms
  • Stuck-chat and escalation rules, so a stalled conversation reaches a human

Optimize: safety and alignment testing

We try to break it before your customers do.

  • Red-team scripts: guesses, traps, and off-topic abuse
  • Alignment checks against your approved rules and scripts before go-live
  • Re-tests when CRM fields, content, or calendars change
  • Accessibility pass on the chat box, built to WCAG 2.1 AA

Automate: build and launch

We wire it into the systems you already use and put it live carefully.

  • Two-way CRM when in scope: read what the chat needs, write leads, notes, and appointment requests
  • Install and style the chat on your site so it fits
  • End-to-end path testing, from question to next step to live handoff
  • Privacy-policy language for recorded chat
  • Launch only after your written approval

After launch: monthly

We stay on the account after go-live.

  • Hosting, monitoring, and conversation-log review
  • Ongoing answer, flow, and guardrail tweaks
  • Light reporting on appointments and handoffs
  • Re-test after model or knowledge-base updates

Industry-specific rules, like fair housing, get added when that business needs them. They are set in the engagement, not shown here.

What you get

What you walk away with.

Exact scope is set in the engagement. This page is the offer, not a fixed package sheet.

See it working

Try the chat on this site.

What is on our site is what we can build for you. The chat here is a working example. Open it, ask it something, and see the kind of thing we build.

Talk to us

Ready for a first move?

Tell us where chat should help first. We find the first move that matters, then we build it with you.

Talk to us